LoginPrivate details, handled safely inside WHMCS tickets
Customers share passwords and confidential details right in their support tickets. Every entry is encrypted, locked behind staff permissions and built into the Phox client theme.
First year is $29, then $20 / year on every renewal.
Built for your customers
Passwords, API keys, server logins or error details — customers can hand them over privately while opening a ticket, so your team has everything it needs to solve the issue on the first reply.
Customers attach private details right from the WHMCS ticket form
The ticket form gets a dedicated field for confidential information. Customers fill it in at the moment they describe the problem — no chasing them over email and no passwords pasted into the ticket body.
Clients review and update their entries on existing tickets
Once a ticket is open, customers can come back to the details they shared, fix a wrong password or add missing context. They always know what they sent and stay in charge of it.
Customers can delete their data when the job is done
When the issue is solved, customers can wipe the confidential details from the ticket themselves. Less stored data means less risk — and more trust in the way you handle it.
Built for your support team
Your agents find the confidential details exactly where they already work — inside the ticket or on the client's profile — so they spend less time asking and more time fixing.
Protected details inside the WHMCS ticket view
A glance tells agents whether a ticket carries private data. With the right permission they can reveal, edit or delete it on the spot, without leaving the conversation.
Every entry a client has shared, on the WHMCS client profile
Permitted staff can open a client's profile and see all the private details that client has submitted across every ticket — the full picture in one place.
Spot protected tickets straight from the WHMCS ticket and client lists
An icon marks every ticket or client that has private data attached. Hover it for quick actions, so agents can manage entries without opening each ticket one by one.
Built for your admins
Decide who sees what, review everything that was submitted and follow every action — all from a single, clear settings page made for secure day-to-day work.
Assign roles and permissions to each WHMCS admin
Choose which staff members can reveal private data in the WHMCS admin area and which of them may also edit or delete it. Tight rules, applied per person.
One overview of every private entry your clients submitted
See all submitted entries in a single table. Search, filter and act on any of them without digging through tickets one at a time.
A complete audit trail for every private entry in WHMCS
Every submission, edit and deletion is recorded with who did it and when. Stay accountable and have answers ready when a compliance question comes up.
Encryption designed around private data
Sensitive Data does more than organise confidential details — it protects them. Each entry is locked with its own key, wrapped in several security layers and gated by strict permissions, so only the admins you approve can ever read it.
Never Stored in Plain Text
Private data is saved encrypted and only decrypted at the moment someone with access opens it, inside a protected environment.
Decryption Behind Permissions
Only WHMCS admins you have explicitly allowed can reveal the content, cutting the chance of leaks or misuse.
Every Action Recorded
Submissions, edits and deletions all land in the log, so you can always trace what happened and who did it.
A Key per Ticket
Each ticket gets its own encryption key, so the data in one request stays isolated from every other.
Keys Generated on the Fly
Keys are built at runtime from unpredictable, single-use values, making brute-force and copy attacks far harder.
Security in Layers
Encryption combines several key sources and transformation steps, so no single component can expose the data on its own.
One license, every feature
Use it on one WHMCS installation. Renew each year to keep updates and support — the installed extension keeps working either way.
First year is $29 — every year after that renews at the $20 above.
Frequently Asked Questions
Yes. Sensitive Data is an extension for Phox and integrates with the theme's ticket pages and client area.
The installed extension keeps working. You stop receiving updates and support until you renew.
Yes. You can modify and adapt the extension to suit your website needs, as permitted by the license.
One WHMCS installation per license. Additional licenses can be added to the same account.
If the extension does not work on a supported Phox install, contact support within 14 days.